Client Success Lead

N4 Studio

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

May 13, 2026

About the Company

N4 Studio is a globally recognized digital agency that specializes in Webflow design, development, and growth strategies. As Webflow's number one agency partner worldwide, N4 Studio is at the forefront of leveraging this powerful platform for enterprise-level clients.

The agency operates on a remote-first model, fostering a truly global culture. This approach allows for deep collaboration and access to Webflow's product roadmap and team, providing unique opportunities for innovation and client solutions. N4 Studio offers a dynamic environment where team members have genuine influence over the growth of the retainer function and the agency's strategic direction.

With a clear path to Director-level roles as the company scales, N4 Studio is committed to the professional development and career progression of its employees. The agency focuses exclusively on Webflow, ensuring deep expertise and a high standard of delivery for its clients.

Job Description

We are seeking a senior Client Success Lead to join our dynamic, remote-first digital agency.

In this pivotal role, you will cultivate and manage long-term strategic relationships with our clients, ensuring their continued engagement and growth. You will be responsible for complex retainer portfolios, acting as a true partner rather than just a vendor.

Your expertise will be crucial in driving client success through a deep understanding of digital strategy, including Webflow platforms, SEO, AEO, and creative direction. You will proactively identify expansion opportunities and lead conversations with clients at a senior level.

This position offers a unique opportunity to influence the growth of our retainer function, mentor a direct report, and contribute to the overall leadership and strategic decisions of the agency.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Client SuccessAccount ManagementSEOAEODigital StrategyWebflowCMS PlatformsWeb PerformanceCreative StrategyMentoringUpsellingRevenue Growth

Key Responsibilities

Owning a portfolio of retainer clients across web, SEO, AEO, and content as their primary strategic contact at N4
Leading roadmapping, prioritisation, and performance reviews across your accounts
Managing and mentoring one direct report (a Client Success Manager) who supports day-to-day delivery
Driving upsells and account expansion, including Webflow's Optimize and Analyze products
Leading pitching and governance conversations at a senior level
Improving how the retainer function runs: processes, reporting, and client experience
Collaborating with designers, developers, and SEO/AEO specialists to align delivery with client needs
Contributing to forecasting and revenue planning with agency leadership
Playing an active role in business decisions as part of the N4 leadership team

Qualifications

6+ years across client success, account management, or SEO/AEO, ideally mixing agency and client-side experience
Proven track record of growing accounts, not just maintaining them
Technically credible: comfortable in conversations about CMS platforms, web performance, and digital strategy
Deep understanding of SEO and AEO, either from agency work or managing it across your own client portfolio
Strong design sensibility: you don't need to be a designer, but you know what good creative strategy looks like and can brief a team confidently
Experienced managing and mentoring direct reports
Commercially sharp with a clear instinct for upsell and expansion opportunities
Webflow experience is a significant advantage
Calm, structured, and decisive when priorities shift

Benefits & Perks

Remote-first with a real global culture built for it
Deep access to Webflow's product roadmap and team
A seat at the leadership table with genuine influence over how the retainer function grows
One direct report from day one, with real scope to build the team further
Clear path to a Director-level role as we continue to scale

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The digital agency landscape is rapidly evolving, with a growing demand for specialized client relationship management. This role is pivotal in shaping client partnerships within a leading Webflow agency. Key technical keywords include API integrations, Webflow CMS, SEO, AEO, and digital strategy execution. The impact of this role is directly tied to client retention, account growth, and ultimately, the agency's revenue ROI. By fostering deep client engagement and identifying expansion opportunities, this position drives significant business value and contributes to the agency's scaling efforts.