Customer Success Specialist (Europe)

Adoreal

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

May 30, 2026

About the Company

Adoreal is at the forefront of transforming the consumer-led aesthetics industry. We are a fast-growing vertical SaaS company dedicated to enhancing patient experiences, outcomes, and predictability in elective medicine through innovation and disruptive technologies.

Our platform empowers consumers, clinics, and the broader industry by integrating connected technology, deep empathy, and data-driven solutions. We foster a culture where challenges are embraced, change is welcomed, and our team is committed to revolutionizing the sector.

As a US-based company with an international presence, including teams in LATAM, the EU, and the UK, we value a collaborative, people-first approach. We believe in supporting our team's well-being and growth through comprehensive benefits and a flexible, inclusive, and globally remote work environment.

Job Description

Adoreal is seeking a proactive and client-focused Customer Success Specialist to join our dynamic team and support clinics across Europe. This role is instrumental in guiding our clients through their entire journey with Adoreal, from initial onboarding to ongoing daily operations on our platform.

You will be responsible for a blend of hands-on implementation, technical support, comprehensive training, and driving platform adoption. This position requires a strategic thinker who can anticipate client needs, develop resources preemptively, and view every interaction as an opportunity to enhance the platform's effectiveness.

The ideal candidate is comfortable managing structured implementation projects as well as addressing urgent support tickets. A willingness to travel across Europe for on-site clinic visits, training, and workflow audits is essential. Candidates should reside in Poland, Spain, Sweden, or the United Kingdom, ideally within an hour of a major airport.

Key responsibilities include onboarding new clinics by serving as the primary point of contact, coordinating internal teams, configuring EMR/CRM systems, and managing project timelines. Post-launch, you will act as the first point of contact for inquiries, troubleshoot technical issues, and monitor adoption rates to proactively assist struggling clinics.

You will also play a crucial role in training and enablement by building and maintaining documentation, guides, and self-service resources, while keeping clinics informed about new features. Closing the feedback loop by tracking bugs, identifying patterns, and translating them into product insights for the Product and Growth teams is also a core function.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer SuccessSaaS ImplementationTechnical SupportEMR SystemsCRM SystemsData MigrationHealthcare WorkflowsClient OnboardingProject ManagementEnglish Fluency

Key Responsibilities

Serve as the primary point of contact during new clinic implementation, coordinating across internal teams and clinic stakeholders.
Support configuration of Adoreal’s EMR and CRM systems and assist with data migration from existing tools.
Manage project timelines, track milestones, flag risks, and communicate status clearly.
Travel on-site to deliver staff training and lead clinics through their transition to the platform.
Act as the first point of contact for clinic staff and patient inquiries, ensuring requests are addressed within 24 hours.
Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering.
Monitor adoption after go-live and proactively reach out to clinics that are struggling.
Build and maintain onboarding documentation, training guides, FAQs, and training videos.
Keep clinics current on new features, UI updates, and bug fixes.
Track and document bugs, recurring issues, and feature requests.
Identify patterns across clinics and translate them into product insights for the Product and Growth teams.
Explore automation opportunities to reduce repetitive support work.

Qualifications

Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health.
Hands-on experience with EMR and CRM systems, data migration, and digital workflow tools.
Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus.
Demonstrated success managing multiple implementation or onboarding projects simultaneously.
Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance.
Strong familiarity with support ticketing systems and escalation processes.
Experience training clinical and administrative staff on new systems.
Comfort building help center content, training documentation, and self service resources.
Awareness of regulatory requirements in healthcare data handling and access control.
Willingness and ability to travel across Europe for clinic visits and on-site training.
Organized, collaborative, tech-savvy, and oriented toward efficiency, scalability, and proactive problem-solving.

Benefits & Perks

Paid time off (PTO) and paid holidays
Performance-based bonuses and company equity opportunities
Fully remote work environment with flexible schedules
Collaborative and thriving team culture guided by Adoreal’s core values

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The elective medicine industry is rapidly evolving, driven by technological advancements and a growing demand for improved patient experiences. This role is pivotal in ensuring clinics maximize their investment in Adoreal's innovative SaaS platform. You will leverage expertise in SaaS implementation, EMR/CRM systems, and data migration to streamline clinic operations. Your impact will directly influence business ROI by enhancing platform adoption, reducing churn, and driving operational efficiency for healthcare providers. This position demands a proactive approach to client support and a deep understanding of healthcare workflows.